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LEADI++

Privacy Policy

Last Updated: 2025-07-31

1. Our Commitment to Your Privacy

Welcome to Leadi. This Privacy Policy is here to explain how Aka Studio Limited, the company behind Leadi, (referred to as “Leadi”, “we”, “us”, or “our”) collects, uses, and protects your information when you use our website, our cloud-based CRM platform, and any other services we provide (collectively, our “Services”). Our registered office is at 23/F, One Continental, 232 Wan Chai Road, Wan Chai, Hong Kong.

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We are committed to handling your Personal Data responsibly and in compliance with applicable data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and the General Data Protection Regulation (GDPR). "Personal Data" means any information that can be used to identify a living individual.

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By registering for or using our Services, you are acknowledging that you have read and understood this Policy. If you do not agree with our practices, please do not use our Services.

2. The Information We Collect

To provide and improve our Services, we collect certain information. The type of information depends on how you interact with us.

  • Account and Contact Information: When you create an account, we collect details like your name, email address, physical address, and other contact information.

  • Billing Information: To process payments for our Services, we collect purchase history and payment details, which are securely handled by our payment processor.

  • Data You Provide Through Our Services: As a CRM platform, we process information that you or your customers provide while using our Services. We process this data based on your instructions.

  • Technical and Usage Data: We automatically collect information when you interact with our Services, such as your IP address, device ID, the pages you visit, and how long you spend on them. This helps us understand usage patterns and improve our platform.

  • Information from Cookies: We use cookies and similar technologies to help our Services function and to analyze usage. You can control cookies through your browser settings.

  • Voluntary Information: We also collect information you choose to give us, such as feedback, reviews, or when you contact our support team.

3. How We Use Your Information

We use the information we collect for several key purposes:

  • To Provide and Maintain the Services: This is our primary goal – to operate the Leadi platform, provide you with customer support, and ensure everything runs smoothly.

  • To Improve and Customize Your Experience: We analyze how you use our Services to develop new features, enhance usability, and personalize your experience.

  • To Communicate with You: We may send you service-related announcements, technical notices, and other administrative messages.

  • For Security and Fraud Prevention: To monitor for and prevent abusive, unlawful, or dishonest activity.

  • For Marketing (With Your Consent): With your explicit permission, we may use your contact details to send you information about promotions or new features. You can opt-out at any time by contacting us at IT@akastudio.com.hk.

  • To Meet Legal Obligations: To comply with applicable laws and regulatory requirements.

4. How We Share Your Information

We do not sell your Personal Data. We only share it in the following limited circumstances with parties who are committed to protecting it:

  • Service Providers (Our Sub-processors): We rely on trusted third-party companies to perform essential functions. We have contracts in place to ensure they handle your data securely and only for the purposes we specify. These include:

    • Cloud Infrastructure: Railway Corporation, whose servers are located globally in secure data centers (e.g., USA, Europe, Asia).

    • Payment Processing: Stripe, Inc., which securely handles all payment transactions.

  • Legal and Law Enforcement Requests: We may disclose your information if required by law or if we believe in good faith that it's necessary to respond to a court order, subpoena, or other legal or governmental request.

  • Business Transfers: If Leadi is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of that transaction. We will notify you of any such change in control.

Your use of our Services constitutes your consent for your Personal Data to be transferred to and processed in countries outside of your home country, which may have different data protection laws. We ensure all such transfers comply with applicable legal requirements.

5. Data Security and Retention

We take the security of your data seriously and implement robust measures to protect it.

  • Our Security Measures:

    • Encryption: We use SSL/TLS encryption for data in transit and encryption for data at rest.

    • Access Controls: We use strict, role-based access controls to ensure that only authorized personnel can access sensitive data on a need-to-know basis.

    • Confidentiality: All our employees and contractors are bound by strict confidentiality agreements.

  • The Reality of Security: While we use commercially reasonable efforts to protect your data, no system is impenetrable. We cannot guarantee the absolute security of any information transmitted over the Internet or stored on our systems.

  • How Long We Keep Your Data: We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, or as requested by our clients. Afterwards, we securely delete or anonymize it.

6. Your Rights and Choices

You have rights over your Personal Data. You can:

  • Access, Rectify, or Erase your information.

  • Object to or Restrict certain types of processing.

  • Request a copy of your data (data portability).

  • Withdraw your consent at any time (for example, for marketing).

  • Be informed about how we use your data (which is the purpose of this Policy).

  • Be notified of a significant data breach.

To exercise any of these rights, please contact us using the details in Section 9.

7. Leadi as a Data Processor

When you use our CRM to manage your own customers' data, you are the "Data Controller," and Leadi acts as the "Data Processor." In this role, we will only process that data according to your instructions and our contractual agreement. We will maintain robust security measures and assist you in meeting your own data protection obligations.

8. Other Important Details

  • Children's Privacy: Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

  • Third-Party Links: Our Services may contain links to other websites. This Policy does not apply to them, so we encourage you to review their privacy policies.

  • Changes to This Policy: We may update this Policy from time to time. We will notify you of significant changes. Your continued use of the Services after a change means you accept the new Policy.

  • Governing Law: This Policy is governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong"). Any disputes will be resolved through arbitration administered by the Hong Kong International Arbitration Centre ("HKIAC").

  • Terms of Use: This Policy is a part of our main Terms of Use, which you can find here: [URL to Leadi's Terms of Use].

9. How to Contact Us

  • For any questions about this Policy or to exercise your privacy rights, please contact our designated representative:

  • Name: Kenneth Wong

  • Email: IT@akastudio.com.hk

  • Address: 23/F, One Continental, 232 Wan Chai Road, Wan Chai, Hong Kong

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